Outage DY8

[fizz]

I lost all services at 13.05 today. No tv or broadband. According to your great customer services the flashing red light on my hub 5 means it is over heating and that is why I have no tv or broadband pmsl... both tv boxes showing  s101 because they have no signal and hub 5 flashing red. Boxes and hub on sepertate cables to my property (long story) so I am 100% sure the local network is down despite no message to this effect and the status page flipping between an area issue and green no issue. The have tried remotely resetting my hub despite me telling them not to as I am in modem mode too.. they are hopeless and I have no resolution yet and total blackout for me. I am in a vital end of year release testing at work and have to have Internet connectivity by Monday!

[newapollo]

According to /virginmedia.com/help/how-to/broadband/hub-lights/red-flashing-light-hub-5  it doesn't mean that the hub5 is over heating. It means that the hub  hasn’t been able to register on the Virgin Media network.

I'd agree that it's an area issue with the status page flipping between an area issue and green no issue. 

The automated service checker on 0800 561 0061 would be a better indicator as it often gives details of more local issues down to postcode level, whereas the online checker is more useful for known faults affecting a far wider area..

[carl_pearce]

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@fizz wrote:

I lost all services at 13.05 today. No tv or broadband. According to your great customer services the flashing red light on my hub 5 means it is over heating and that is why I have no tv or broadband pmsl... both tv boxes showing  s101 because they have no signal and hub 5 flashing red. Boxes and hub on sepertate cables to my property (long story) so I am 100% sure the local network is down despite no message to this effect and the status page flipping between an area issue and green no issue. The have tried remotely resetting my hub despite me telling them not to as I am in modem mode too.. they are hopeless and I have no resolution yet and total blackout for me. I am in a vital end of year release testing at work and have to have Internet connectivity by Monday!

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I wouldn't hold your breath!

Residential connections mean no SLA, so you should be making use of your backup connection, which I assume you have since you work from home.

[fizz]

Also confirmed two neigbour the same. Very annoyed as agent chopped chat wihtout confirming if an engineer appointment was set up either. 

[fizz]

Also I don't seem to be able to edit my posts

[carl_pearce]

Editing posts has been disabled due to misuse (Spammers, bots, etc.).

[Adduxi]

VM will not send a technician if there is an area fault.  I'm guessing the storm may have something to do with the outages all over the place.

[fizz]

However no area outage being reported now again. Try telling that to my neighbours and also why on earth would my red flashing hub 5 mean it is overheating and causing me ti have no tv services lol...

[fizz]

They have disconnected my chats twice now I am getting annoyed...

[fizz]

Anyhow back on now... I was wetting myself laughing when the customer 'service' agent told me my overheating hub was the reason my v6 boxes had no live tv connection  at all and could not download the channels. When I said my neighbours were the same my chat was cut. Then the second one was ended shortly afterwards after giving them all the information again with no reply.. I didn't get through after two 1 hour calls either... but hey I have an engineer coming on Monday now...