fizz
3 months agoFibre optic
Outage DY8
I lost all services at 13.05 today. No tv or broadband. According to your great customer services the flashing red light on my hub 5 means it is over heating and that is why I have no tv or broadband...
Anyhow back on now... I was wetting myself laughing when the customer 'service' agent told me my overheating hub was the reason my v6 boxes had no live tv connection at all and could not download the channels. When I said my neighbours were the same my chat was cut. Then the second one was ended shortly afterwards after giving them all the information again with no reply.. I didn't get through after two 1 hour calls either... but hey I have an engineer coming on Monday now...