NordVPN Dedicated VPN no longer connecting

[gandalfcid]

Hi, looking for help before i fight with Virgin phone support!

I have a NordVPN dedicated VPN, which worked fine up to about 10 days ago (and still works for someone elsewhere not on Virgin). This VPN is whitelisted for use on a private cloud as part of my job. it is NOT used for media access of any kind!

after trying all the onbvious stuff i used the Nord diagnostics to find that UDP and TCP server pings were failing. I have run a trace and the requests time out on virgin servers....

3 13 ms 30 ms 10 ms cosh-core-2a-ae92-650.network.virginmedia.net [82.23.167.57]
4 * * * Request timed out.
5 20 ms 19 ms 18 ms eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226]
6 * * * Request timed out.

This appears to be new to my configuratin (it has worked for over a year). 

What can I do?

Thanks

Chris

[Client62]

In the Virgin Media online account check that "Child Safe" is still Disabled.
Try with your computer configured to use Google DNS so to as to bypass VM's Child Safe & Virus Safe filters.

[gandalfcid]

that might have helped, except that when i access the security page it loops back to the home page!

I don't get any blocked site messages anywhere, but that probably doesn't confirm anything.

[Client62]

The failure of the Web Safe control to work is a common fault.

What happened with the laptop set to use Google DNS ?

[gandalfcid]

what fun this is!  Google DNS makes no difference, on IPv4, have just set v6 but not rebooted (i don't think i need to though).

just spent over 1 hour with Virgin 'Support'. Got passed around, twice to Gadget Rescue. The 2nd time they started talking about port forwarding but then they decided to tell me all the standard terms, at which point i sussed that this was going to end up with a fee (£9.99 per month, 'but you can cancel after 1 month'). So i gave up on that path.

Hopefully Nord Support can understand the problem (Virgin don't)

[Client62]

When use of Google DNS does not help, it is looking like a Nord problem.

[gandalfcid]

thanks for trying. it looks like an ongoing issue with Virgin and Nord over the years: the more searching I do, the more I find the 2 name connected with VPN issues! Just strange it worked for a year.

I'll probably end up finding a different way to connect.

[jpeg1]

Never had a problem here with NordVPN, or various private VPN connections.

Using own routers of course, and OpenDNS. 

[Pixelhugger]

Hi - I just had this happen to me... and found a way around it.

Login to your virginmedia account

Go to Account Settings  -> Online Security.

Turn ON parental controls

Click the 'Websites' tab 

Add these domains:

• api.nordvpn.com
• nordvpn.com

(you probably only need one, but now it's working I'm not messing with it) 🙂

Hit the 'Save Changes' button... then go back to the NordVPN app and try the login button.

This fixed it for me - hope it helps!