Forum Discussion

Cantu's avatar
Cantu
Joining in
9 months ago

NordVPN Cannot be accessed

Hi,

Since around 1:45pm on Tuesday 04-Jun UK time, I have been unable to access NordVPN.

  • The website is inaccessible
  • The NordVPN app cannot connect to any of it's servers
    • The app gets stuck on "Finding a server" and never connects

I've used a pin on my Hub 3.0 to reset it, however that's not fixed the issue.

My account does not have parental controls on. I have turned the on then off to see if that changes anything, but it does not.

The issue persists across one PC, two laptops, a tablet and two mobile phones. When on wi-fi I cannot access anything NordVPN related. When using my 4G connection, I can access NordVPN fine. 

Any help would be appreciated.

Thank you.

  • Did you find a solution? I'm having the same issue, but on only one device (laptop).

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The fault is not with NordVPN. I'm connected as usual over EE broadband. 

  • Client62's avatar
    Client62
    Alessandro Volta

    Just check that Child Safe or VM Smart Security are not stuck on and affecting the DNS lookups for NordVPN,
    i.e. still engaged regardless of what is shown in the VM Online Account.

    Below is a valid response from the VM DNS :

    >>> nslookup nordvpn.com
    Server: cache1.service.virginmedia.net
    Address: 194.168.4.100

    Non-authoritative answer:
    Name: nordvpn.com
    Addresses: 104.16.208.203
    104.19.159.190

    Do you see the same ?


    Below are the steps to configure a Public DNS as a work around for Child Save being stuck on.

    https://www.opendns.com/setupguide/