No internet for a week and counting…. multiple engineers sent out and no one in Accounts & Activation, Customer Service, 2nd line/Technical Support, Complaints is able to fix the issue or root cause the problem. My router has been swapped a total of 5x, account reconstructed, cables, isolation port, pit, signals, all checked multiple times by engineers and they say it is 100% an account and activations issue. I’m losing my mind, please someone at VM in complaints or management contact me by phone urgently today! All customer service is based overseas and unable to assist, I’ve been calling in everyday and sick of this it’s disgraceful how I am being treated! My complaint reference is C-1406241327
[MOD EDIT: Thread merged as duplicate. Replies may not follow in order]
It's 7:49pm, so you aren't going to get a reply on here for some time (Up to several days), never mind a call back!
It's going to cause more confusion if you create multiple threads:
Are you using a Hub 5x on XGS-PON?
Edit: Have now read the multi-posts
goslow wrote:Are you using a Hub 5x on XGS-PON?
No (The other thread has more info!).
Ah, just been there now! Multi-posting strikes again!
Forum TeamHi there James_ab89
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your account and thank you again for reaching out, I understand this experience must have been very frustrating and I am so sorry again. I would be happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Ashleigh, I’ve replied to your private message over an hour ago and have not heard back from you. Please can you provide an update urgently and call me to discuss!
Thanks
James_ab89 wrote:Ashleigh, I’ve replied to your private message over an hour ago and have not heard back from you. Please can you provide an update urgently and call me to discuss!
Thanks
The forum team don't phone people, as mentioned earlier.
They are probably off shift at this time of night.
