Hello,
My internet has just gone out for some strange reason, the router is flashing blue and my virgin media tv says there is no connection, as well as no internet on any devices. I had tried to use the service status tool on the virgin media app which was originally saying the internet was fine. When I retested, the service said "We can't connect to the broadband kit in your home" and gave a link to a phone number. When I tried the phone number however, I followed through the automated message and responses until I got to the right section of what problems I was facing. When I get there, the service said it would run a check, then sent me a message to a website (which I can't open on my internet), told me to unplug it and plug it back in then try the website and hung up on me.
Obviously, unplugging it has not worked. When I went on the website on my data it just repeated the whole "We can't connect to the broadband kit in your home" and I can't try the website with my internet on because - let me repeat myself - I can't load the website with no internet from my router on WiFi.
Is anyone able to help me other than an automated message service that repeats the same mindless tasks that doesn't help me?
