No Broadband since 6/8/24

[Peterkelly]

• Still no broadband server flashing red 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Zach_R]

Hi @Peterkelly,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear you're having some issues with your broadband connection recently and that the Hub is flashing red. I've checked over things on our systems and I'm unable to detect any known faults currently that would explain this.

Are these issues ongoing for you today? If they are, please follow each of the below steps.

1. Switch the Hub's power supply off at the wall.
2. Make sure all cables coming into and out of the Hub aren't damaged and are pushed in firmly.
3. Switch the power back on again and let the Hub start up for 5-10 minutes.

Let me know how you get on with the above.

Thanks,