NO LANDLINE SINCE FRIDAY
I'm in the GU21 postcode area and have been without a landline since late Friday - with a brief back in service late Saturday for a couple of hours - and all I am getting from the Virgin reps on the 0345 number is that there is an exchange fault in the area. I was assured yesterday that the fault would be fixed that day. It wasn't.
I have in the house a 86 year old with stage 4 cancer who relies on the landline. So to be told by one of the Virgin "help" desk team to get her to use a mobile was not helpful. Then this person tried to upsell me a new package! (yes I've made an official compliant in writing).
I have phoned the help desk each day since Friday only to be told that the engineers are working on the problem at "the exchange". Anyone know where the exchange is so I can go down there and see what work is being done?
Hi TBorNOTTB
Sorry to see the phone issue has recurred.
Have you used the /check-services/i function to see if there is any update?
You could also try the automated Service Status number 0800 561 0061 rather than 0345 number. This often gives details of more local issues down to postcode level.