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Newly installed equipment

Newcustomerhope
Joining in

Had equipment Installed this morning. Engineer said there's an issue with the outside line and will get a second team to come and fix it. 

Second team arrived some hours later and supposedly fixed the issue and left. I'm still left with no internet, the hub is flashing red. Rang virgin and they've stated it can take upto 24 hours to activate. Does this ring true? Every other ISP has activated as soon as the equipment is set up. 

 

Thoughts? 

1 REPLY 1

Gareth_L
Forum Team
Forum Team

Hello Newcustomerhope.

Thanks for popping back on here.

Sorry to hear about the delay in activating your service when you were installed.

Can we just ask if everything is okay now?

If not please let us know and we can have a look from here.

Gareth_L