New hub set up but now won’t reconnect the wifi pods

[rikimuk]

I had a new hub as my old one broke it’s all set up and everything is working apart from the wifi pod. When I use the VM Connect app it says it can’t find the pod I have left it for days but nothing works. Any advice much appreciated!

[carl_pearce]

The old HUB may still be on your account, meaning the pods will not try connecting to the new HUB.

Only VM can sort this, nothing you can do.

[Client62]

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.

For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

You may think VM are bone idle for not dealing with this when a new Hub is issued, I couldn't possibly comment.