Forum Discussion

Linforth's avatar
Linforth
Joining in
3 years ago
Solved

New hub 3 stuck in ‘Update in Progress’

Hi, I received a new hub replacement a little while ago, and finally got to setting it up today. I followed the steps on the virgin media website to replace the hub and found no issue there. For so...
Broadband
HUB
Internet
time
update
  • Linforth's avatar
    Linforth
    3 years ago

    Issue was resolved by virgin media, apparently my new box was unpaired with the network somehow. After the support person re-paired my box and I restarted it, the internet connection was working fine.

    If VM staff read through this stuff, Sophie was of great help and very prompt in fixing the issue for me, so thanks for that.

Akua_A's avatar
Akua_A
Icon for Forum Team rankForum Team
3 years ago

Hi TeeInternetHelp,

Welcome to our community forums and thank you for your first posts.

Sorry to hear your new hub was such in "update in progress". We can understand this is not ideal. Is this issue ongoing today? Do you need any further help?

Thanks,

HelpMe1231's avatar
HelpMe1231
Joining in
3 years ago

I have been experiencing the same issue for the past 24 hours - please help! The router shows as if it is working (white light) bit has no internet and the ip address page says it has been making updates for over 24 hours! 

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    3 years ago

    Hi HelpMe1231,

    Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

    Could you please give us an update on how things are today?

    Were you able to call our broadband fault team to get it investigated? 

    If not and you're still having this issue, please let us know and we will be happy to help!

    Thanks,

    Megan_L

    • levinhphuc's avatar
      levinhphuc
      Settling in
      3 years ago

      Hi,

      I just received the broadband and also had same problem. How can I solve it? 

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)
        3 years ago

        Hi levinhphuc,

        Thank you for your post and welcome to our forums 🌞

        I am sorry you are having issues with your hub. Have you been able to get online since your post?

        Zoie