Forum Discussion

Linforth's avatar
Linforth
Joining in
3 years ago
Solved

New hub 3 stuck in ‘Update in Progress’

Hi, I received a new hub replacement a little while ago, and finally got to setting it up today. I followed the steps on the virgin media website to replace the hub and found no issue there. For so...
Broadband
HUB
Internet
time
update
  • Linforth's avatar
    Linforth
    3 years ago

    Issue was resolved by virgin media, apparently my new box was unpaired with the network somehow. After the support person re-paired my box and I restarted it, the internet connection was working fine.

    If VM staff read through this stuff, Sophie was of great help and very prompt in fixing the issue for me, so thanks for that.

Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
3 years ago

Hey azizi_omar, thank you for reaching out and a warm welcome to the community, I am sorry you are having some issues with an update.

I have taken a look from out side and this looks like it has now been resolved, please can you just confirm this?

I have also sent a hit to your box to get things ticking if it hasn't worked.

Either way please let me know. Thanks 

TeeInternetHelp's avatar
TeeInternetHelp
Settling in
3 years ago

Hi I am having the same problem, can connect but then says no internet connection and doesnt work. Gone on web link with numbers and it states update in progress. Been updating all day please help

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    3 years ago

    Hi TeeInternetHelp,

    Welcome to our community forums and thank you for your first posts.

    Sorry to hear your new hub was such in "update in progress". We can understand this is not ideal. Is this issue ongoing today? Do you need any further help?

    Thanks,

    • HelpMe1231's avatar
      HelpMe1231
      Joining in
      3 years ago

      I have been experiencing the same issue for the past 24 hours - please help! The router shows as if it is working (white light) bit has no internet and the ip address page says it has been making updates for over 24 hours! 

      • Megan_L's avatar
        Megan_L
        Forum Team (Retired)
        3 years ago

        Hi HelpMe1231,

        Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

        Could you please give us an update on how things are today?

        Were you able to call our broadband fault team to get it investigated? 

        If not and you're still having this issue, please let us know and we will be happy to help!

        Thanks,

        Megan_L