New 1 gig customer, spent a full working day trying to get pods and going nowhere

[jimbobule]

Hello Virgin Media

I have tried to use your whatsapp service since 17/01/24. As its one week later I should have been able to order 2 pods.

I have spent a full working day on your whatsapp chat trying to order a pod and was assured that a black one to match hub 5 / Gig 1 would be sent on two ocassions. On the first it was agreed to do it straight away, on the second I had to submit a speed test. I don't trust your customer service so went online again today to be told that nothing was on the system?

The system did prompt an engineer visit to sort out a non existent problem a few days, where I was warned by text I would be (quite rudely) charged £25 if not available during a 12-4pm window. He eventually turned up at around 6.10pm. I had to stay at home for a full 6 hours.

Please can you expedite 2 black hubs to my address ASAP. I have 3 people working from home.

You are completely wasting my time.

Best 

J

[Beth_G]

Hi J

Thank you for your post, welcome to the Community Forums

I'm really sorry to hear about the experience you've had trying to order WiFi Pods and that the engineer was late to your visit.

I've dropped you a private message so I can take your details and look into this further with you.

Thanks,

Beth