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Joining in

The Internet has been down for two days. checks give nothing. I'm thinking about changing providers because this happens all the time. I'm already tired of this. and that we only see an increase in price and if the master arrives, you may pay a departure fee of 25 pounds. This is funny because it's my fault. I'm thinking of changing provider


Very Insightful Person
Very Insightful Person

Firstly... edit your other post asap to change the Greek wording.

Then have you checked for problems on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If nothing is reported on there, are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hey Dmitrijs, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

From checking our side I can see there is currently an outage which is lasting until 22nd Jan 09:00.

With the price, have you checked to see if any discounts or promotional codes have come to an end? 

Matt - Forum Team

New around here?