Netflix app terrible on both TV and 360 Box - even after upgrade from 250 to 350 speeds?

[deans6571]

Even after upgrading my broadband speed from M250 to M350, the Netflix app on both my 360 box and my Samsung TV is terrible.

It constantly gets stuck buffering and also part way through a film, it will randomly stop streaming and just get stuck.  I have to keep switching between my TV app and the 360 app in order to actually finish watching whatever I was watching at the time.

What is going on ??!

[Robert_P]

Hello dean6571

We're sorry to hear of the Netflix quality issues experienced, we appreciate you raising this via the forums.

We have checked your connection and the speeds available to the Hub appear fine, the download is averaging 378Mbps and he upload 25Mbps which shouldn't cause any issues with your Netflix viewing or buffering given the required speeds.

How are the 360 box and TV connected to your network? Are they wired or wireless?

[Adduxi]

Buy a long Cat 6 cable and test the TV boxes over ethernet.  That will quickly ascertain if you have Wifi issues.

If it is Wifi, then we can suggest possible fixes.

[Matthew_ML]

Thank you for posting some advice 🙂 

[deans6571]

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@Robert_P wrote:

Hello dean6571

We're sorry to hear of the Netflix quality issues experienced, we appreciate you raising this via the forums.

We have checked your connection and the speeds available to the Hub appear fine, the download is averaging 378Mbps and he upload 25Mbps which shouldn't cause any issues with your Netflix viewing or buffering given the required speeds.

How are the 360 box and TV connected to your network? Are they wired or wireless?

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They're wireless. 

These issues seem to only happen when my teenage sons are online gaming upstairs and I'm trying to stream Netflix at the same time - would this be the issue ?

[Adduxi · Accepted solution]

I think you've answered your own question.  If there are other users on a the same time, then yes.  Wifi works in sort of "time slices", so each device gets a slice of the Wifi in rotation, sort of.  

To avoid this you could get your own Router with QoS and this will ensure certain devices will get priority over any others.  I suspect it's what the newer EE advert is pushing with "work from home mode".  QoS is pretty standard stuff on any decent Router you buy.

[jpeg1]

And don't be persuaded to pay for another speed upgrade. It won't help with the WiFi problem. 

[newapollo]

Hi @deans6571 

On your 360 open the Netflix app, then select a profile. Once on the Netflix home screen, go left to open the menu and scroll down to the bottom. Then select Get Help > Check your Network.

You will see a screen like the one in my photo below. I'm on gig 1 and generally get between 900 and 1100 so my netflix doesn't appear to be slow.

Do the same test when your teenage sons are online gaming to confirm if it's the gaming that's affecting the connection. 

netflix speed