My virgin hub 3.0 has a constant red light and I have no TV service

[Pkm81]

My virgin hub 3.0 has a constant red light and I have no TV service. I have switched off, reset, done all of the suggested reboots with no success. Help please.

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Matthew_ML]

Hey Pmk81, thank you for reaching out and I am sorry to hear this.

I am going to send you a DM, but please try these steps for us in the meanwhile;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally. Cheers