My hub has a constant red light on it

[Pinky23]

My hub has a constant red light on it, tried resetting and all the other fixes suggested multiple times, any advice please?

[Cardiffman282]

Call it in as a fault on 0345 454 1111. 

[Daniel_Et]

Hi @Pinky23 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what you're experiencing 😔

In the first instance, please follow the below steps in the following order:

• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Use the power switch to turn the unit back on

If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Pinky23]

Thanks for your reply. Have done this and no change. I've tried this several times before too. How can I arrange a replacement? 

[Reece_MH]

Thanks for giving that a go, Pinky23. I'm very sorry this hasn't helped.

I'm going to send you a private message, to assist further with this, as we will need to book a Technician visit. Please look out for it in the top-right, white envelope or by tapping your profile picture, and selecting "Messages".

Thanks,