Forum Discussion

Pinky23's avatar
Pinky23
Joining in
2 years ago

My hub has a constant red light on it

My hub has a constant red light on it, tried resetting and all the other fixes suggested multiple times, any advice please?

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Pinky23 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about what you're experiencing 😔

    In the first instance, please follow the below steps in the following order:

    • Turn the power switch off on the back of the Hub
    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
    • Use the power switch to turn the unit back on

    If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Pinky23's avatar
      Pinky23
      Joining in
      2 years ago

      Thanks for your reply. Have done this and no change. I've tried this several times before too. How can I arrange a replacement? 

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        2 years ago

        Thanks for giving that a go, Pinky23. I'm very sorry this hasn't helped.

        I'm going to send you a private message, to assist further with this, as we will need to book a Technician visit. Please look out for it in the top-right, white envelope or by tapping your profile picture, and selecting "Messages".

        Thanks,