My VPN keeps having to reconnect -

[gedandcaro]

I work from home and the VPN for my work keeps telling me it has to reconnect. I find that I can't access some of the sites I need through work, as the connection is taking too long.

I had my router replaced on 8 November and all seemed fine, though the engineer said our signal wasn't good. The cables have a long route to get to us from the nearest box. However starting mid December the signal has been getting weaker and the problems with VPN started. We now have issues accessing IPlayer via the TV box as well.

Where do we go from here, another engineer is just going to tell us the same thing, how do we get VM to provide a better signal?

[Adduxi]

If your need is urgent, then phone in and complain.  Otherwise wait here a couple of days for a VM Mod to pick this up and check your Hub power levels etc.  They will also arrange a technician if needed.

[jbrennand · Accepted solution]

As Adduxi says - VM will check your connection when they get here - but in the meantime - in case its all ok and your issue is just wifi connectivity... see this FYI

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Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[gedandcaro]

Thank you for taking time to get back to me, it's much appreciated. I added an ethernet cable connection to my works laptop from my router and that seems to have solved it for now.

Long term I will look for a supplier that can give me a stronger signal.

[jbrennand]

If you want a stronger wifi signal... supply your own 😎

Look at a getting a good wireless access point, router or Mesh system.