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Tinbot's avatar
Tinbot
Tuning in
8 days ago
Solved

I have to reconnect the 360 box Wi fi connection everyday?

A few months ago we upgraded our 2 virgin box's to tv 360.   The upstairs box was replaced with a brand new box but the downstairs box only required the software/hardware update and a new remote.  For the past few weeks the downstairs upgraded box has started to loose the Wi fi signal sometimes 2 or 3 times a day.   After following the on screen prompts to reconnect the Wi fi through the box settings it normally reconnects on the 3rd or 4th attempt but I should not have to keep doing this? 

Can I swap over the 2 box's to confirm it is a fault with the upgraded box as I have done in the past with other types of virgin box's before I reluctantly try contacting VM???

The downstairs box is within 10 feet of the hub and no other devices suffer loss of Wi fi at the same time plus the upstairs box is much further away from the hub but never drops Wi fi.

Any input would be appreciated.

  • Tinbot's avatar
    Tinbot
    2 hours ago

    I didn't get around to swapping the box's over as after going for the easier option of rebooting the Hub 1st we have had 4 trouble free days so far.    Thanks for all input.

7 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 days ago

    Swapping the boxes around shouldn't present any problems. It's one of the fault finding  suggestions that we always make if a user has more than one VM TV set top box.

    Have you tried rebooting the 360  that's losing the connection or even the VM hub?

    • Tinbot's avatar
      Tinbot
      Tuning in
      2 hours ago

      I didn't get around to swapping the box's over as after going for the easier option of rebooting the Hub 1st we have had 4 trouble free days so far.    Thanks for all input.

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    6 days ago

    Hello Tinbot

     

    Sorry to hear of the TV360 set top box issues experienced, we appreciate you raising this via the forums.

     

    Has swapping the boxes resolved the issue or helped narrow down the issue? Let us know if we can assist further.

  • Tinbot's avatar
    Tinbot
    Tuning in
    5 days ago

     

     

    I have rebooted the troublesome box a number of times over the past couple of weeks and this morning rebooted the hub.   I will give that 24hrs or so to see if that fixes it and If not then I will try swapping the box's over.   As an update when the Wi fi connection drops I've noticed the screen shows a code CS9995??  Does this code point to a specific fix?

     

    On a totally different topic, we are thinking of having a move around down stairs and have a question regarding the hub and 360 box.   The cable for the downstairs 360 box comes into the front room under the front window and a cable for the hub runs from the front external box around the outside of the house and into a small internal white box on the adjacent lounge wall.     We are thinking of moving the tv across the room where it will be adjacent to the hub.    I'm not technically minded at all regarding what type of cabling goes to the 360 box and hub and whether it's the same or totally different cables but would imagine it would need an engineers visit anyway even if it was possible to swap their positions over.

    regards  

     

     

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      5 days ago
      Tinbot wrote:

      we are thinking of having a move around down stairs

      For this part, I would strongly suggest you pay the £25 and get an engineer to relocate all your kit to exactly where you need it.  This will be then tested and any power level issues etc. all sorted out by the engineer.

      • Tinbot's avatar
        Tinbot
        Tuning in
        4 days ago

        Thank you, if only £25 bit of a no brainer.