Forum Discussion

Aphid's avatar
Aphid
Just joined
17 hours ago

Samsung S25+ phone doesn’t auto-reconnect to 5X Hub WiFi

Has anyone experienced any WiFi auto-reconnect issues with their phone or other devices?

I had a new Virgin Media 350GB package and 5X Hub installed a couple of days ago. I’ve since noticed that when I return home my S25+ phone doesn’t automatically re-connect to the WiFi . All correct settings seem to be in place and it connects if I select the network manually.  My wife’s iPhone is unaffected as is my iPad though that doesn’t leave the house so always within range. Very odd. I’ve tried restarting my phone a couple of times, forgetting the Virgin Hub WiFi connection and reconnecting. Still having problems. Any ideas?

5 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    16 hours ago

    Turning off 'smart wifi' (aka 'wifi optimisation') on the VM hub is usually a good first thing to try to see if that helps.

    VM's wifi pods, however, require this feature AIUI so if you have VM pods you may not be able to.

    • Aphid's avatar
      Aphid
      Just joined
      16 hours ago

      Thanks. What does VM Hub smart WiFi do..? Because my wife’s iPhone is unaffected it seems to me that it is a setting in my S25+ phone that is causing the issue….like Intelligent Wifi. I have just turned this off (as suggested online) so see if this helps.

      • Client62's avatar
        Client62
        Alessandro Volta
        16 hours ago

        Wireless Channel Optimisation / Smart Wi-Fi appears to configure the VM Hub's Wi-Fi settings for compatibility with VM Pods.   Is it noted for some compatibility issues.

        We don't use Smart-Wi-Fi as we prefer manual channels to avoid the VM Hub clashing with our fixed channel Wi-Fi Access Points.

  • Client62's avatar
    Client62
    Alessandro Volta
    15 hours ago


    We can't guess if you have a VM Hub or a mobile issues ... but given you have just the one 1 mobile that fails to work ....  maybe a restart of the mobile is place to start.

    The suggestion is login to the VM Hub 5x menu at http://192.168.0.1 
    make the change and try with Smart WiFi disabled.

    Having VM Parental Controls enabled in the VM Online Account and using a VPN / Proxy or similar on a mobile would cause a device to fail to work over the Hub's Wi-Fi.