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Aphid's avatar
Aphid
Settling in
23 days ago
Solved

Samsung S25+ phone doesn’t auto-reconnect to 5X Hub WiFi

Has anyone experienced any WiFi auto-reconnect issues with their phone or other devices?

I had a new Virgin Media 350GB package and 5X Hub installed a couple of days ago. I’ve since noticed that when I return home my S25+ phone doesn’t automatically re-connect to the WiFi . All correct settings seem to be in place and it connects if I select the network manually.  My wife’s iPhone is unaffected as is my iPad though that doesn’t leave the house so always within range. Very odd. I’ve tried restarting my phone a couple of times, forgetting the Virgin Hub WiFi connection and reconnecting. Still having problems. Any ideas?

  • Aphid's avatar
    Aphid
    15 days ago

    Thanks for the suggestions and apologies for the late response. Notifications from the forum have not been reaching me. So

    7 days ago I chatted to Virgin Media support who helpfully suggested a number of things to try, including the useful ideas mentioned above. Thanks for those. I am attaching the screenshots of those suggestions for others who may experience the same issue. In my own case, given that only my own Samsung Galaxy phone was affected, the first thing I did try was to access the Intelligent Wi-fi settings and turned off the “Turn Wi-fi on/off automatically” setting. Since then no more issues.

6 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    23 days ago

    Turning off 'smart wifi' (aka 'wifi optimisation') on the VM hub is usually a good first thing to try to see if that helps.

    VM's wifi pods, however, require this feature AIUI so if you have VM pods you may not be able to.

    • Aphid's avatar
      Aphid
      Settling in
      23 days ago

      Thanks. What does VM Hub smart WiFi do..? Because my wife’s iPhone is unaffected it seems to me that it is a setting in my S25+ phone that is causing the issue….like Intelligent Wifi. I have just turned this off (as suggested online) so see if this helps.

      • Client62's avatar
        Client62
        Alessandro Volta
        23 days ago

        Wireless Channel Optimisation / Smart Wi-Fi appears to configure the VM Hub's Wi-Fi settings for compatibility with VM Pods.   Is it noted for some compatibility issues.

        We don't use Smart-Wi-Fi as we prefer manual channels to avoid the VM Hub clashing with our fixed channel Wi-Fi Access Points.

  • Client62's avatar
    Client62
    Alessandro Volta
    23 days ago


    We can't guess if you have a VM Hub or a mobile issues ... but given you have just the one 1 mobile that fails to work ....  maybe a restart of the mobile is place to start.

    The suggestion is login to the VM Hub 5x menu at http://192.168.0.1 
    make the change and try with Smart WiFi disabled.

    Having VM Parental Controls enabled in the VM Online Account and using a VPN / Proxy or similar on a mobile would cause a device to fail to work over the Hub's Wi-Fi.

  • Aphid's avatar
    Aphid
    Settling in
    15 days ago

    Thanks for the suggestions and apologies for the late response. Notifications from the forum have not been reaching me. So

    7 days ago I chatted to Virgin Media support who helpfully suggested a number of things to try, including the useful ideas mentioned above. Thanks for those. I am attaching the screenshots of those suggestions for others who may experience the same issue. In my own case, given that only my own Samsung Galaxy phone was affected, the first thing I did try was to access the Intelligent Wi-fi settings and turned off the “Turn Wi-fi on/off automatically” setting. Since then no more issues.