My Samsung phone keeps dropping internet connection - but connected to the hub

[dbcallaghan]

I have a 6 month old VM M100 (now M125) servcie with phone and a Hub 3.0

Most evenings the hub stops serving data to my Samsung phone (new A54) - happens after a few hours.

If I stop the wifi servcie on the phone and restart again everything is good.

Any suggestions people?

PS - we;re stuck with VM for at least another 8 months - leaving just as they hike our prices 🙂

Thanks, David

[dbcallaghan]

Hi Gareth_L,

I have set it to use the phone MAC.

Improving your instructions - first, I would say that these are settings for the phone - I did wonder if you thought I had a browser issue with a PC!?

So perhaps:

"On your phone (there are for an A54 with current s/w (June 2023)"
 - Settings
 - Connections
 - WiFi - Click Gear on right of the WiFi connection you are using
 - At the bottom - click View More
 - Click Mac Address type
 - Select Phone MAC

You may get a warning saying "Using your phone's MAC address may allow your location to be tracked"

So - Will report back in a few days.

Many, many thanks 🙂
David

[Ashleigh_C]

Thank you @dbcallaghan 

Please do let us know how things are looking after a few days with these changed settings and we will continue to advise if needed.

[dbcallaghan]

No problems now - thanks to Gareth_L's suggestion.  Thanks Gareth!

Kindest regards to all,
David 🙂

[dbcallaghan]

Started happening again - actually the same day it was solved - 21st June:

[Megan_L]

Hi Dbcallaghan,

Thanks for coming back to us about this issue with your Hub's WIFI connection via your Samsung A54, where in it shows "connected" but without internet connection. 

Can I ask if you've tried Gareth_L's advice again with any resolve? 

Could you also please reboot your Hub as it seems it's been a while since it was rebooted on our side 🤗

Please let us know how you get on. 

Thanks,

Megan_L

[dbcallaghan]

Rebooted - will let you know how I get on over the next few days.  Thanks 🙂

[Megan_L]

That would be lovely, thanks dbcallaghan!

I would also think about setting up a BQM Graph on a laptop or PC, that way we can both see what your Hub's connection is doing throughout a 24 hour period. It may help us with this issue 😁

Thanks,

Megan_L

[dbcallaghan]

Hi Megan -

Rebooted a few times now becuase I cannot get my WiFi working.  PC is hardwired so OK - but the wifi keeps going up and down 😞

I have setup a BQM - looking now.

I have meetings that I shoujld be attending 0- so am very displeaseed 😞 !?

[dbcallaghan]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9cff1a80938c5e0256d6846e4fb9396629...

[dbcallaghan]