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Loss of broadband connection

Joining in

Hi , please can someone help me with how to book an engineer ? Our broadband connection goes around 4 times a day , I have rang virgin but they are continuing to monitor it for weeks now . Just need it sorting , thank you in advance . 


Very Insightful Person
Very Insightful Person

see this


Firstly... Can we check… are your issues only evident on wifi connections - or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.