Forum Discussion

Barryedward's avatar
Barryedward
Joining in
8 months ago

Loss of broadband

Recently a neighbour was having BRSK internet installed. A technician was up a telegraph pole which connected to both my house and his with landline cables. Whilst this was happening I lost virgin broad band and tv. Was this caused by the BRSK technician doing something whist up the telegraph pole? Thanks in advance.

  • Carley_S's avatar
    Carley_S
    7 months ago

    Hi Barryedward 

    Welcome to the community forums 

    Sorry to hear that you've lost services whilst there was work happening near you. 

    It's possible that works around your service cables may have caused the issue, but we wouldn't be able to confirm this for you. 

    How are your service at the moment? Are you still having any issues at all with them or have you received the support needed since then?

     

  • Carley_S's avatar
    Carley_S
    Forum Team
    7 months ago

    Hi Barryedward 

    Welcome to the community forums 

    Sorry to hear that you've lost services whilst there was work happening near you. 

    It's possible that works around your service cables may have caused the issue, but we wouldn't be able to confirm this for you. 

    How are your service at the moment? Are you still having any issues at all with them or have you received the support needed since then?

     

    • Barryedward's avatar
      Barryedward
      Joining in
      7 months ago

      Thanks Carley, service has returned to normal since the incident.

      • Carley_S's avatar
        Carley_S
        Forum Team
        7 months ago

        Great to here this Barryedward 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).