Is my latency graph ok?

[SirAGFC]

I setup a Thinkbroadband quality monitor and I was hoping someone could tell me if they look ok?

 

[Cardiffman282]

Nope. The tall yellow blocks show maximum latency being too high. The bit after 2pm in the first picture is about right.

Check for local faults on 0800 561 0061 and post up your hub stats here. 

[legacy1]

Yes its fine different CMTS setups can handle the upstream (maybe downstream) in a way that causes this you min to max for jitter should be fine for gaming.

you may find putting some load on the upstream like streaming to twitch changes the max latency 

[Ilyas_Y]

Hey @SirAGFC Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to see the issues in relation to the latency for the connection.
May I ask if the connection itself has been stable over the last few days?
If not, please try a hard reset on the VM hub by putting a pin in the reset pin hole for 40 seconds located at the back of the hub.

Kind regards,
Ilyas.

[SirAGFC]

It’s mostly stable but goes through periods of loading websites quite slowly and buffering when streaming netflix and youtube etc. Ive done multiple hard resets over the last two weeks or so with no noticeable change. Ive also recently bought a 3rd party router and put the Hub into modem mode which has also not helped. Below are screenshots from recent days.

[Paul_DN]

Hi SirAGFC,

Thank you for reaching back out, sorry to see you still have some latency issues, I was able to locate you on our system with the details we have for you and cannot see any issues, as you have a 3rd party Router there is only certain things we can see, what device is it you are running the checks on and when issues occur is this effecting the same device or all?

Regards

Paul.

[SirAGFC]

The issue affects all devices, both wired and wireless.

[John_GS]

Hi @SirAGFC 

Are you able to put the router in router mode please? Then upload all your stats as requested on the thread 🙂

We can then review and assist further if needed.

[SirAGFC]

Which stats do you need?

[Kath_P]

Hi SirAGFC, 

Thanks for coming back to us on this. The stats are only for the benefit of the other community users who have been helping via the thread, if you're not sure then don't worry about that as we can check everything we need to this end. 

Please let us know once the hub is in Router mode and leave this until we reply to you again. That way, we can run the relevant checks we need to run in order to help you further. 

Many thanks,