Is my latency graph ok?
I setup a Thinkbroadband quality monitor and I was hoping someone could tell me if they look ok?
Forum Discussion
Hey SirAGFC Thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm sorry to see the issues in relation to the latency for the connection.
May I ask if the connection itself has been stable over the last few days?
If not, please try a hard reset on the VM hub by putting a pin in the reset pin hole for 40 seconds located at the back of the hub.
Kind regards,
Ilyas.
It’s mostly stable but goes through periods of loading websites quite slowly and buffering when streaming netflix and youtube etc. Ive done multiple hard resets over the last two weeks or so with no noticeable change. Ive also recently bought a 3rd party router and put the Hub into modem mode which has also not helped. Below are screenshots from recent days.
Hi SirAGFC,
Thank you for reaching back out, sorry to see you still have some latency issues, I was able to locate you on our system with the details we have for you and cannot see any issues, as you have a 3rd party Router there is only certain things we can see, what device is it you are running the checks on and when issues occur is this effecting the same device or all?
Regards
Paul.
The issue affects all devices, both wired and wireless.
