Is it actually possible to order a wi-fi pod before I die of old age?

[StokieAndy]

I have a wi-fi black spot, so wanted to order a wi-fi pod, but it's proving very tricky. I looked at how to order a wi-fi pod and it directs me to the VM connect app. Apparently if the app detects a speed lower than your contract it directs you to ordering a pod. However, I use the app in most of the house and the speed is fine. If I use the app in the black spot it just says 'Oops, something went wrong' and directs me to My Virgin Media. If I login to My Virgin Media there's nowhere to order a pod. If I try to chat I get a useless bot that tells me to use the VM connect app. If i try to phone I get a similar runaround.  And so on and so on ad nauseam. 

What really galls is that I didn't even know about the wi-fi pods until Virgin emailed me and said why don't you get a pod 😡

[Daniel_Et · Accepted solution]

Hi @StokieAndy, thank you for your post.

We're sorry to hear about the problems you've been having when trying to order a WiFi Pod 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[StokieAndy]

Pod arrived and black spot is solved. Thanks Daniel. 😀