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Internet is intermittently dropping out

Annemarie24
Tuning in

Hi for the last week my Internet connection has been randomly cutting out. I keep suffering wifi speed drops. I've tried the virgin detector which tells me there is a problem with my connection but I don't know if it's in my home or my area. My equipment is connected properly and cables are tight and can't see any obvious signs of anything wrong with the equipment. 

 

3 REPLIES 3

Carley_S
Forum Team
Forum Team

Hi @Annemarie24 

Welcome back to the community forums 

Sorry to hear you're having issues with your internet at this time. We've checked the systems at our side today and cannot see any issues identified in the area or any issues with your router itself.

Do you find it only affects your WiFi connected devices whilst your further away from the router? 

Does the WiFi drop on all devices at the same time, or just on one?

Any issues at all with devices connected through an ethernet connection?

There is a flag that some devices in the past few days have had a poor signal quality and that you might benefit from a WiFi booster for those areas of the home were the WiFi is not quite reaching or doesn't have a strong signal to maintain a connection. 

 

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi it seems to be affecting all my devices. Even when I'm in the same room as the router, it still drops out. And in the room next to where the router is. It's been terrible and has only started over the last week or 2. Before this it was perfectly fine. 

Hi @Annemarie24 thanks for getting back to us.

Sorry to hear you internet connection issue is still ongoing.  I'd like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R