Firstly - can you clear the errors and start from a clean sheet - by doing the below. Your images are blocked - I assume because they are network log screenshots showing MAC addresses.
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Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Also check the Upstream QAM’s are all at 64
Repost logs but DON’T include personal data or MAC addresses - blank them out - or - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Great thank you, I shall do it this afternoon.
Hi marcin523,
Thank you so much for your post and welcome to our forums 🙌
I am sorry that you have been having some issues with dropouts, I have had a look and can see there are some issues in your downstream which require a tech, I can get this booked in for you and will pop you over a PM. So keep an eye out for the little envelope 👀📩
Thank you jbrennand and Client62 for your help and advice!
Zoie
Hi Zoie,
I have just messaged you.
