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Intermittent loss of internet.

Frank30
Joining in

‎07-03-2024 14:54 - edited ‎07-03-2024 14:56

Just had Virgin fitted. I have been having a problem with WiFi / internet. Both my wife and son work from home and both are telling me they since we have moved over to Virgin the internet / WiFi drops out. This happens a few times a day. Have spoken to someone at Virgin and they are sending me a pod but not sure that will fix the problem. I have rebooted the hub 3 times.  Any suggestions greatly received 

thanks. 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎07-03-2024 15:17

Can we check.... are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables at the same time? If you don't know, can you check on one when the wifi drops -  to help diagnose whether it is just a wifi only issue or it could be network connection/Hub related?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Client62
Alessandro Volta

on ‎08-03-2024 08:55

We found have auto channel selection enabled on the VM Hub was the source of Wi-Fi dropouts.
Selecting fixed channels for both the 2.4 & 5GHz bands on the VM Hub solved this issue.

A VM Pod addresses extending Wi-Fi coverage, it is not a fix for Hub Wi-Fi stability issues & it forces your Wi-Fi configuration options to be a shared SSID and keeping Wireless Optimization Enabled.

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