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Intermittent connectivity

Joining in

I converted my garage into an office and Virgin moved my router in there in Jan 2024 from the living room. Ever since then, my connection upstairs keeps dropping. Above the garage is our main bedroom and we also have a wifi pod in the living room. We only have the one wifi pod.


The signal is the worst in the bedroom and overall, upstairs is pretty bad. We tried moving the WiFi pod upstairs but then had connection issues in the living room so moved it back. I'm not sure if I need another wifi pod upstairs or there is a problem with the router however, generally the downstairs wifi is fine. 


Upstairs, it is intermittent and my virgin app shows that my devices upstairs that are having issues are connected to the wifi pod. Those connected to the router are generally fine. Although the signal sometimes shows full strength, it will not intermittently stop working and my phone shows I'm connected to my mobile data before it attempts to reconnect. Most of the time, it also shows as connected but no Internet available. 

This also happens to our smart tv upstairs where shows will just buffer continously.

Can someone help please? I've tried restarting the router, moving the wifi pod but this only worsens the signal elsewhere.




Very Insightful Person
Very Insightful Person

You need a second and possibly a third, Pod.  You are entitled to up to 3 per account.

Call in and get one on the usual number, or you can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond and help, but it can take a few days for them to get here.

Alternatively, if its still not working well,  you could just invest in your own better quality Wifi equipment.  You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.


Try the VM Pod located about mid way between the VM Hub and the living room.

Think of it this way, with the VM Pod turned off, if your mobile does not have decent Wi-Fi coverage from the VM Hub at a given spot in the house, in the same position VM Pod will also fare badly or not work at all.

Forum Team
Forum Team

Hi @Mo160191 

Thanks for posting and welcome back to the community.

Sorry to hear of any broadband issues. I'll send you a PM now to assist further.

Best wishes

Forum Team

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