Indoor security camera and 5Ghz WiFi

[castwar1930]

Today, I received an upgraded router.  It's the number 5 hub.  Does that signify it's 5Ghz  WiFi?

It might explain if that's true.  Why I can't get my indoor security camera to work now.  Often they only work off 2.4 Ghz WiFi and not 5 Ghz WiFi.  Yet the Virgin blurb online says "The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels ..." Does that (dual band) mean a camera geared to 2.4 Ghz should still work?

Can anyone confirm the new router is indeed 5 Ghz?  And whether the camera should still work (which it isn't at present)?. The problem with it is somewhere else?

Thanks.

[Client62]

The Hub 5 supports dual band Wi-Fi on both 2.4 GHz & 5 GHz just like any other VM Hub.

What the Hub 5 does not do is pass network traffic between the 2.4 & 5 GHz bands, unlike other VM Hubs.

To install a 2.4GHz camera ( or any other 2.4GHz IoT ), connect to the Hub 5 menu at http://192.168.0.1/

Disable the 5GHz Wi-Fi, bringing your mobile on to the same 2.4 band as the camera and perform the configuration.

[legacy1]

If you can't get it to work look to get your own wifi router with 1Gb ports and use hub in modem mode

[用心棒]

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@Client62 wrote:

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What the Hub 5 does not do is pass network traffic between the 2.4 & 5 GHz bands, unlike other VM Hubs.
⋮

Successfully pinged between devices connected to Hub 5's 2.4GHz and 5GHz bands.

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[Client62]

Thank you for confirming the 2.4 & 5GHz ping works.

So perhaps most of the issues we constantly read about devices not installing on 2.4GHz and not being able to managed by a mobile on the 5GHz band are down to what has long been suspected, not reading the furnished manuals and / or not following the installation steps to the letter.

[用心棒]

@castwar1930,

on the Hub 5 consider setting unique Wi-Fi Network Names to distinguish between Wi-Fi bands, for example:

• sign in to Hub 5
• select Advanced settings > Wireless > Security
• append the text -24 to WiFi Network Name (SSID), for example VM01234567 to VM01234567-24
• select Apply changes
• then connect devices requiring 2.4Ghz band to  VM01234567-24