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I’ve got a solid red light on my hub. And the broadband is dropping out 3 to 4 time a day. Please help.

Just joined

Red light on hub


Forum Team
Forum Team

Hi there

Thank you for your post, welcome to the Community Forums!

Sorry to hear you currently have a red light on your Hub. Can you please confirm the make and model of your Hub? The lights can mean different things on different Hubs - you can view what each light means on each model here. 

If it's a Hub 3, this may mean the Hub is overheating. We'll need to do a few checks to see if we can resolve the issue without the need of a Hub replacement:


  • Ensure that the Hub is in an open and clear space
  • Perform a factory reset on the Hub

If you have any other Hub, can you please let us know if all the connections are secure in the back of the Hub? We'll be more than happy to help further.