Forum Discussion

Pavel1903's avatar
Pavel1903
Joining in
8 months ago

I can’t understand how to order a WiFi pod for 2 month

Hello, I have poor connection and totally uncovered internet areas in some rooms in my house, and I did scanning and tried to contact with VM support to order WiFi pod, but each time I can’t explain to VM robots that I need simple pod (and I can get it for free, as I know). VM still sending me ads about how my life will change after I receive the wonderful Pod, but I totally don’t understand how to order it.

I tried to make a call with support, but I’m a not a native speaker, so it is a little bit difficult for me. So I decided to write a post here and wait for contact with VM guys.

kind regards, Pavel 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 months ago

    Hi Pavel

    They are available for free on Gig1 and Gig1 packages and Volt contracts if you are not getting download speeds of at least 30Mbps in every room.

    You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

    If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

    How to perform the scan and order the wifi pods when using the Connect app.

    • Tap Start the scan and then  
    • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
    • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
    • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
    • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

    If that doesn't work you can call  0800 064 3850 to order the first one

    VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

    Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

    How do I get a second or third WiFi Pod?
    If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
  • Zach_R's avatar
    Zach_R
    Forum Team
    8 months ago

    Hi Pavel1903,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're experiencing some Wi-Fi issues recently and have been struggling to order a Wi-Fi Pod. Have you had a chance to order once since your post, or do you require further assistance with this?

    Thanks,