I am unable to order wifi pods through the app or virgin media as my speed in low. How do i order it as

[Jay64]

I am unable to order the WiFi pods through the app or virgin media account as I was told to by the customer service team. How do I order the pods as no option given as my speed is low which qualifies for the WiFi pods.

[jpeg1]

If the app doesn't allow you to order your first pod, you would be best to wait for a VM representative to pick this post up and offer to help. 

[Daniel_Et]

Hi @Jay64 👋 Thank you for your post and welcome to the Virgin Media Community 😀

I can see you've been in touch with the team since you posted. Were you advised that an order for a WiFi Pod has now been raised? 

Please pop back to us at your earliest convenience.

Thank you for your support @jpeg1 👍

Regards,
Daniel

[Jay64]

Hi there

I spoke to someone in the technical team on the 02/02/24  and they have ordered a wifi pod for me as I qualify for one, but I have not received any sort of communication to state the order has been placed nor can I see on my orders on my Vigin Media account.

[Steven_L]

Thanks for coming back to us Jay64, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L