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Joining in

I am having problems with my wifi. It keeps dropping out. I have been using Ubiquiti APs before I ever had virgin media with no issues. I have had to disconnect them to see if they are the issue and they are not. I have done a reset as per online instructions with no success. When using the help option you are unable to connect to my hub to complete tests. The VM Connect app will not connect to the hub. I have a hub 4. Do I need a new hub or will it entail an engineer visit.


Very Insightful Person
Very Insightful Person

Have you checked for any “known network faults in your location?  - Look in 2 places

1) Try the “check service,”Area status webpage (

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

Anything reported on those ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Alessandro Volta

run hub in modem mode with a BQM

Broadband Quality Monitor | thinkbroadband