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Hub4 power issue

Joining in

How do I get a replacement hub and power plug sent out without an engineer visit?

there is a power issue with my hub 4, the power brick light just pulses, unless I switch the hub off using its little switch, then the little green light goes solid again. 
I just need a replacement sent out, I can swap it out myself, I’m also an on-call engineer, so I never know when I’m going to be in or not to book an appointment. 


Very Insightful Person
Very Insightful Person

Because of recent Hub stock issues - VM aeew reluctant to just send Hubs out on request - they want their Teck to assess each issue.  So just call it in and get a suitable slot for their visit


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.