Hub4 & Connect app

[Grumps70]

Hi from a very frustrated user as I have tried all suggestions given but nothing has worked.

That includes pinhole resets & normal reboots.

I have lost count of how many times I have uninstalled and reinstalled the app. As far as the hub is concerned I can get the Internet OK either using WiFi or cable. The problem with the hub4 is that the app cannot find it and nor can I connect to it either with cable or wifi using 192.168.0.1 

I had this problem ages ago but the hub then done a reboot one night and was then ok but recently I saw it do a reboot all by itself during the day and since then the app cannot find it nor can I using 192.168.0.1

I have tried all suggestions given but nothing at this end has worked so either the hub4 is faulty or it is something back at VM.

Can someone give me the solution to this problem.

Regards

Alan

[Lee_R]

Hi @harvmeister thanks for posting and welcome back to our community.

Sorry to hear you're currently unable to use our connect app with your hub 4 and for any issues this may be causing you.  I would like to see what I can do to help you. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @harvmeister thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R