Hub showing red light

[AndrewHunter]

My hub is showing a red light and has been for over a week. I've reported it but no one seems interested. I don't know how to get anyone's attention.

[Arissa_H]

Hi AndrewHunter 👋🏼.

Thank you for posting and welcoming you onto our community forum 🤗.

Sorry to see your hub is on a red light ☹.

What hub do you have?

If it is a hub 3 please ensure you have met these steps below:

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 If it is hub 4 is it a flashing or solid red light?

Let us know how you get on and what hub it is. 

[AndrewHunter]

I've read all that several times. It doesn't work. The red light has been on for three weeks at least. It's a hub 3.

[Lee_R]

Hi @AndrewHunter thanks for getting back to us.

Sorry to hear that your red light on your hub issue is ongoing. And sorry for any concerns this may be causing you. We've checked the system and can see you've spoken with the team. Have they been able to assist? If not, let us know and we'll reach out to you privately, so we can take some details and assist you ourselves.

Regards

Lee_R