on 07-01-2024 16:09
Few months now, but having a similar issue to others on here from what I can see- we've had our hub for a few years and over the past few month our connection drops frequently and the router has to be reset almost daily, the bottom light which used to be white constantly shows red. I'd had enough of the poor service and tried contacting customer services in between Xmas and new year who did some routine checks and found no faults at the time and said the connection would be monitored over the 24 hours. Once again we have lost connection multiple times today, really frustrating service
07-01-2024 16:16 - edited 07-01-2024 16:17
They will replace a red light Hub3... with another refurbished Hub3. It almost certainly has nothing to do with what is causing any connection issues but needs replacing as the "warning" mechanism is dysfunctional.. But connection issues are what you need to concentrate on - A VM person will take a look when they get here in a day or two
Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
on 08-01-2024 13:57
Hi c_shearer91,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about.
If it's not then please follow the below steps:
If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.
Thanks,
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