on 06-04-2024 12:53
A week ago I had a problem with Internet and since then my router shows red lights. Internet is fine again though . So I tried the suggestions I found on the Virgin website which explained me that my router is just too hot, but nothing helped. The router is still red.
OK then. I tried to find the online chat because I hate calling to help lines - it's always more stressful than chatting by typing. BUT I couldn't find online support - Virgin hid it so well that I had to call. They keep increasing the cost but don't want people to use online help, they want us to speak with someone for hours. OK, I called, and afcourse my password didn't match to the info the man had, I had to answer 100 questions. And after I insisted to change the password (which didn't match their info) and asked to repeat me what he entered on his side - He said it's against their policies lol. So I have to believe him that he wrote everything correctly. It's just wonderful. He speaks to me and can't tell me the same info I just gave him - to ME.
Ok then. Now he could check my hab. Of course there was no problem with the hab on their end, so it's my problem that I have red lights He said. He said it's because of my devices. When I said that I use only 1PC and would like these red light to be fixed = he said they have to think about it for 1 day, they have to monitor me and MAYBE they will decide to send someone to me. I just left this conversation because it's too much.
And this all happens when I see that new customers pay £29 for the same Internet which costs me £65 per months and the next month is going to be even more £72. It's just crazy that these people can't change the router getting so big money from the customers who were loyal to their company for years. No wonder many people change Virgin media to something else.
[MOD EDIT: Subject title changed for clarity]
on 06-04-2024 13:01
They gave my work college the same service as me for £29 a month but said they will now charge me the same service at £97 a month , i'm not a person who wants every thing for nothing and i'm willing to pay for a good service , 3 phone calls later that went on for hours they said they would reduce it to £87 a month . So i'm looking at EE and talk talk now
on 06-04-2024 13:28
And I see that Lisa changed my title now, removing words "bad service for 65 per month||" because Google can catch this and show to the new customers, I suppose, and they will know what to expect in the future. Thanks for your support guys, it was really helpful, because changing the titles normally helps a lot.
on 08-04-2024 13:48
Hey Aglon, thank you for reaching out and I am glad to hear the advice on here as helped.
Matt - Forum Team
New around here?
on 14-04-2024 12:52
hm, it was sarcasm...Watch Bing Bang theory to know more lol
on 18-04-2024 22:11
A little update for those who maybe have the same problem. Don't chat to anyone, they don't g a sh..t about you and that people have work. They sent the tech guy to my house without waiting my agreement to the booking. Of course the guy didn't fix anything because I was at work. And then they said it's my fault, because I didn't cancel, didn't answer fast enough (who cares that I don't use my phone at work and can write the answer after work only) and I can book time myself by calling to this number (so you better call to this number straight away without wasting your time, chatting with someone here) - 0345 454 1111. Personally I decided to wait until my router stops working completely and then I will decide if I even want to stay with Virgin.
on 22-04-2024 09:45
Hi @Aglon
Thanks for coming back to us.
I am sorry to hear that and we'll organise a new tech via PM.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 13-05-2024 20:03
A little update - so I called to this number 0345 454 1111 and after 3-4 atempts I finelly got to the agent. He Of COURSE didn't want to hear that router should be changed. But I insisted that the guy here online told me that router should be changed. The agent understood I am not backing up and broke lol. And there comes the miracle - Virgin can send router to your address and you can change it by yourself and no need to book any technician and take day off from work (but the guy here online said that it's impossible - Virgin doesn't send anything to the personal address he said). And second miracle - new router came after just 3 days, I changed it without any problem and finally I've got white light. AFTER A MONTH OF NEGOTIATIONS AND ONLINE TALKING, WASTING TIME, when the problem could be fixed just in 3 days.