Forum Discussion

Mike2608's avatar
Mike2608
Joining in
8 months ago

Hub issues red light

My router has had a solid red light hub 3 for over a year now! Iโ€™ve also been having issues with my WiFi dropping on a regular basis. I spoke numerously to virgin media a few times and every time the advice is different by the technical people mainly to reset the hub which is done on a regular basis and then they say they are doing technical work in the areaโ€ฆ Sorry buy for a whole year!! 

  • Hi Mike2608 ๐Ÿ‘‹ Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your Hub 3 - this sounds less than ideal! 

    I'd like to take a closer look and arrange a replacement being sent to you if needed. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. ๐Ÿ“ฉ We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. ๐ŸŒž

    • Mike2608's avatar
      Mike2608
      Joining in

      Thank you Molly, I have responded as per your mail.