Hub issues red light

[Mike2608]

My router has had a solid red light hub 3 for over a year now! I’ve also been having issues with my WiFi dropping on a regular basis. I spoke numerously to virgin media a few times and every time the advice is different by the technical people mainly to reset the hub which is done on a regular basis and then they say they are doing technical work in the area… Sorry buy for a whole year!! 

[Molly_T]

Hi Mike2608 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear these concerns about your Hub 3 - this sounds less than ideal! 

I'd like to take a closer look and arrange a replacement being sent to you if needed. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Mike2608]

Thank you Molly, I have responded as per your mail.