Hub 5 ethernet ports not working
I just got Virgin installed on Saturday 9th March and WiFi is great however...
I have a smart meter on my boiler that requires an internet connection to my thermostat to be controlled using an app on my phone, in order to send this signal I have an ITG310 Internet Gateway that needs to be connected to my router via ethernet.
when it connects it has a green light showing it has internet signal if not it is red... when plugged into my Virgin Hub it is red.
If I plug it back into the ethernet port on my SKY router it works perfectly fine with the green light.
My conclusion is the ethernet port on the Hub 5x is not working given that it works perfectly fine with my old SKY router (which is very old and probably outdated)
I have tried the PIN reset and doing the usual self help stuff and have called customer service who have raised a complaint... she didnt understand what I was saying and proceeded to tell me if i have an issue with my boiler to call my boiler provider 🙂
question is - Is there something im not doing ? do I need to enable my Ethernet ports or should they just work automatically?
Is it aTado thermostat? They are know to not work with the Hub5 due to the hub only have 100/1000 ports and Tado needs a 10M port.