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Ktunnah's avatar
Ktunnah
Joining in
2 years ago
Solved

New Hub 5 Ethernet ports running slow

Recently moved home and got the new Hub5 with 1000mbps. WiFi is ok, not as good as previous Hub but I see on my dashboard that the ethernet ports at maxing at 100mbps. I can see the Hub itself is getting over 1GB.  We use PS4, TV and Sky Stream and all are the same and it’s resulting in a lot of buffering. I’ve tried new cat8 Ethernet cables, done a hard reset on the hub and still getting the same thing. Any ideas? Is it a faulty Ethernet port? 

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    Are your ethernet devices connected directly to the HUB 5, not through switches or other devices?

  • Mark1010's avatar
    Mark1010
    Tuning in
    2 years ago

    Hello. Was a solution found to Ktunnah's issue here? I have the same issue as Ktunnah (and other similar posts): I upgraded to 1Gig service and replaced my Superhub 3 with the Hub 5. Wifi speeds are up to 800mbps, but wired ethernet speeds (download and upload) to all devices are consistently only ~95mbps (tested on SamKnows). I've tried different devices, different ports on Hub5, different cables, but cannot achieve faster than ~95mbps. 

    Previously using the Hub3 and the 500mbps service, the ethernet download speed achieved was the full ~500mbps ... on the same devices, cables, switches etc. as currently.

    Is there likely a compatibility problem between the Hub 5 and my network (switches, Cat 5e cable), that the Hub 3 was OK with? Or is this likely a faulty Hub 5? 

    Thank you for any insights

    • carl_pearce's avatar
      carl_pearce
      Superstar
      2 years ago

      Have you tried a wired device plugged directly into the HUB 5?

      It's likely a faulty HUB if you have tried and get the same results.

      • Mark1010's avatar
        Mark1010
        Tuning in
        2 years ago

        Thank you for your suggestion

        Carl. I went and got a 15m Cat 6 cable to directly connect the Hub5 to my Mac mini ....and that does result in 940Mbps download speed. So looks like the low speed (94Mbps) problem has something to do with my regular ethernet network (Cat 5e cables behind walls, and Netgear Gigabit switches) - but whatever that problem is now, it wasn't a problem when previously using the Hub3 where i got the full 500Mbps through the same ethernet set up to the Mac and other devices.

        This weekend, i will remove the other 2 or 3 devices connected to the network, enabling me also to remove at least one of the Netgear switches as well, and see whether i still get the low speed.  

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Which firmware ( Software Version ) is the Hub 5 running ?

    From the Hub 5 menu at look in Admin >> Info

    • Mark1010's avatar
      Mark1010
      Tuning in
      2 years ago

      Thank you Client62.

      I just checked: Hardware version 1.2; Software version LG-RDK_6.9.35-2302.6

      Do those look up to date to you? Thank you 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    The last couple releases are ...

    Hub 5 Firmware update : LG-RDK_6.9.35-2302.6    (seen from 03/10/2023)

    Hub 5 Firmware update : LG-RDK_7.6.15-2306.5    (seen from 08/02/2024)

    • Mark1010's avatar
      Mark1010
      Tuning in
      2 years ago

      PS. i did do a factory reset a couple of days ago. And a reboot yesterday

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Mark1010,

        Thank you for reaching out to us in our community and welcome, thank you for the above update, I can see you advised a reset was done, did you keep the reset button pushed in for a full timed 1 minute, if not can you try this again.

        Regards

        Paul.

  • Mark1010's avatar
    Mark1010
    Tuning in
    2 years ago

    Thank you. Do i have the option to update, and if so, how do i do that? I've done a brief search but can't find instructions. 

    Cheers