Forum Discussion

MichelleH2's avatar
MichelleH2
Joining in
2 months ago

Ethernet port issues

Hi

Wondering if someone can help me? I can't get to speak to anyone via live chat or on the telephone, my Ethernet ports are not working on my hub, this is the 2nd hub I have had in 6 months, I need to connect via ethernet to my laptop as the wi-fi will not connect to the laptop

 

Thanks 

  • Client62's avatar
    Client62
    2 months ago

    I have a Hub 3, when my Hub's Ethernet ports appeared to stop working the Green LED that shows a physical connection was lit but devices failed to work because the Hub 3 DHCP server has stalled / failed.

    The DHCP server and Ethernet ports resumed working after a factory reset,
    the process is as follows ...

    With the Hub 3 powered on,
    1) Press RESET for 60 seconds,
    2) Leave the Hub 3 powered on to revert to the shipping condition.

    Do not power off the Hub 3 as is mentioned in the VM Help pages,
    this caused the Hub 3 to abort the reset to factory settings.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    I have a Hub 3, when my Hub's Ethernet ports appeared to stop working the Green LED that shows a physical connection was lit but devices failed to work because the Hub 3 DHCP server has stalled / failed.

    The DHCP server and Ethernet ports resumed working after a factory reset,
    the process is as follows ...

    With the Hub 3 powered on,
    1) Press RESET for 60 seconds,
    2) Leave the Hub 3 powered on to revert to the shipping condition.

    Do not power off the Hub 3 as is mentioned in the VM Help pages,
    this caused the Hub 3 to abort the reset to factory settings.

      • Kath_P's avatar
        Kath_P
        Forum Team
        2 months ago

        Hi MichelleH2, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having an issue with your ethernet cable working. I can see that Client62 has offered some great advice. Has this worked for you?

        Pop back and let us know so we can help further. 

        Thanks,