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MichelleH2's avatar
MichelleH2
Joining in
3 months ago
Solved

Ethernet port issues

Hi Wondering if someone can help me? I can't get to speak to anyone via live chat or on the telephone, my Ethernet ports are not working on my hub, this is the 2nd hub I have had in 6 months, I need...
  • Client62's avatar
    3 months ago

    I have a Hub 3, when my Hub's Ethernet ports appeared to stop working the Green LED that shows a physical connection was lit but devices failed to work because the Hub 3 DHCP server has stalled / failed.

    The DHCP server and Ethernet ports resumed working after a factory reset,
    the process is as follows ...

    With the Hub 3 powered on,
    1) Press RESET for 60 seconds,
    2) Leave the Hub 3 powered on to revert to the shipping condition.

    Do not power off the Hub 3 as is mentioned in the VM Help pages,
    this caused the Hub 3 to abort the reset to factory settings.