Hub 5 automatically switched OUT of modem mode

[ecs0set]

I woke up to no internet this morning.  My VM hub 5 which has been in modem mode for years was showing white rather than green.

A hour of reboots, factory resets, reconfig and relaunch in modem mode and it's back.  I suspect a failed remote firmware update.

Anybody else seen the same thing?

Some useful improvements for consideration by Virgin Media:

• Don't place the reset button on the bottom of a device
• Don't put default settings password on the bottom of device
• Don't wedge the miniscule power switch between the power socket and cable socket
• Use the HTTPS protocol for settings
• Don't send email passcodes when I've told you my internet is down

[psul]

This has happened to me twice this year after never experiencing it before.  The most recent occasion was this morning after a planned maintenance outage.

The first time it happened, it took me ages to figure out what was happening and fix it. On both occasions the hub refuses to return to modem mode without a factory reset. 

[Ilyas_Y]

Hey @psul Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Hub 5 you are experiencing.
May I ask when was the last time you had this issue?

Has it happened since?
Let us know.

Kind regards,
Ilyas.

[psul]

Sorry, only just seen your post.

It happened 3 weeks ago on the day that I posted. The previous occasion was roughly 6 months earlier.

Obviously having done a factory reset there are unfortunately no logs to check.

[Tom_W1]

Hi @psul thanks for your reply here.

We're really sorry for any inconvenience this has caused you, if this does happen again please don't hesitate to let us know.

Many thanks