This has happened to me twice this year after never experiencing it before. The most recent occasion was this morning after a planned maintenance outage.
The first time it happened, it took me ages to figure out what was happening and fix it. On both occasions the hub refuses to return to modem mode without a factory reset.
Hey psul Thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm sorry to hear about the issues with the Hub 5 you are experiencing.
May I ask when was the last time you had this issue?
Has it happened since?
Let us know.
Kind regards,
Ilyas.
Sorry, only just seen your post.
It happened 3 weeks ago on the day that I posted. The previous occasion was roughly 6 months earlier.
Obviously having done a factory reset there are unfortunately no logs to check.
