Forum Discussion

ecs0set's avatar
ecs0set
Joining in
2 years ago

Hub 5 automatically switched OUT of modem mode

I woke up to no internet this morning.  My VM hub 5 which has been in modem mode for years was showing white rather than green. A hour of reboots, factory resets, reconfig and relaunch in modem mode...
Ilyas_Y's avatar
Ilyas_Y
Forum Team
3 months ago

Hey psul Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Hub 5 you are experiencing.
May I ask when was the last time you had this issue?

Has it happened since?
Let us know.

Kind regards,
Ilyas.

psul's avatar
psul
Tuning in
3 months ago

Sorry, only just seen your post.

It happened 3 weeks ago on the day that I posted. The previous occasion was roughly 6 months earlier.

Obviously having done a factory reset there are unfortunately no logs to check.

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    3 months ago

    Hi psul thanks for your reply here.

    We're really sorry for any inconvenience this has caused you, if this does happen again please don't hesitate to let us know.

    Many thanks