Thank you, hopefully I will be able to install the Deco following the instructions you posted and get it all set up.
The engineer came today, changed a lot of bits on my cables and an old virgin splitter, said my signal was too high so lowered it and adding some kind of connectors to the cable. He then experienced the same problems as we have been having i.e "connected no internet", so he replaced the week old Hub 5 with a new Hub 5. When he left it was working ok but half an hour later, the same issue occurred again. I've managed to get most things connected but a little while ago I took my laptop upstairs to show something to my son, lost wifi and couldn't reconnect to the the hub until we rebooted it twice. Also running a speed test kicks us all off 😂.
I am so fed up of trying to fix something when I have no idea what I am doing but hope that by putting the hub into modem mode and using the Deco will fix/stabilise the issues.
I am so fed up of trying to fix something when I have no idea what I am doing but hope that by putting the hub into modem mode and using the Deco will fix/stabilise the issues.
I suspect that's unlikely - an unreliable connection is rarely a wifi or router problem, it's almost always the cable modem connection to VM's network. The Deco AX3000 is a solid piece of kit, it may help with reach and coverage of the wireless signal, but I suspect there's an unresolved noise problem on your VM cable connection. We can conclude that it isn't a hub fault because you're now on your third hub.
What worries me is your earlier post where you mentioned being told that there was congestion on VM's network. If true that;s really worrying because VM's record of (a) honesty, and (b) competence in fixing these types of fault is very poor. Of course, the agent could just have been making it up (the offshore mumblers are particularly bad for that), but we still need to identify the problem because VM are failing to own and resolve the problem.
I appreciate you're frustrated with the crap connection and crap support, but if you'll indulge me will you try this: Setup a Broadband Quality Monitor
Don't get put off by the complicated sounding technical guff, just one step at a time, follow the instructions. Once you've set that up, post a LINK here to a LIVE, SHARED graph here and we'll see what's happening. Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately. The forum members can then take a look and offer advice on what that shows because VM aren't owning this problem.
