Hi Paul, the WiFi improved significantly and has been great for the last 2 to 3 weeks however, tonight it's back to the same slow slow speeds. Download speeds have been 20 to 30mbps all night and occasionally prevented Web pages from opening.
Nothing has changed in my home and no additional devices have logged into my router.
Really frustrating.
Could you please investigate and advise?
Thanks
Very frustrating.
Hi, same again today. Pathetic.
25 to 29 mbps.
I'm struggling to understand how I can drop from 800 sometimes 900 mbps to 28!
Makes no sense
Today's update......consistently crap!
26 to 29mbps!
Patiently waiting for someone from VM to reach out to me but nowt! Very frustrating and can't bear another phone call to listen to a script reader.
Hi Bazzab1975,
Thank you for your reply.
I am very sorry to hear you are still having issues with the service.
Can you please access your Hub and post you data for the downstream/upstream here?
Also, if you have an active BQM (Broadband Quality Monitor) can you please supply the live link for this?
Thanks,
Hi Natalie,
Today, speed has started to return to normal levels but not as fast as it should be or has been in the past - currently sitting around 480mbps (Wifi).
The BQM can be found here:-
https://www.thinkbroadband.com/broadband/monitoring/quality/share/10c75045b64e1d71c6cbe916c2b1c4cf152ce5b7
Downstream bonded channels
| 1 | 339000000 | 2.2 | 40 | QAM 256 | 26 |
| 2 | 139000000 | 3.4 | 41 | QAM 256 | 1 |
| 3 | 147000000 | 3.3 | 41 | QAM 256 | 2 |
| 4 | 155000000 | 3.3 | 41 | QAM 256 | 3 |
| 5 | 163000000 | 3.4 | 41 | QAM 256 | 4 |
| 6 | 171000000 | 3.5 | 41 | QAM 256 | 5 |
| 7 | 179000000 | 3.6 | 41 | QAM 256 | 6 |
| 8 | 187000000 | 3.7 | 41 | QAM 256 | 7 |
| 9 | 195000000 | 4 | 41 | QAM 256 | 8 |
| 10 | 203000000 | 3.9 | 41 | QAM 256 | 9 |
| 11 | 211000000 | 4 | 42 | QAM 256 | 10 |
| 12 | 219000000 | 4 | 42 | QAM 256 | 11 |
| 13 | 227000000 | 3.8 | 41 | QAM 256 | 12 |
| 14 | 235000000 | 3.8 | 42 | QAM 256 | 13 |
| 15 | 243000000 | 3.7 | 42 | QAM 256 | 14 |
| 16 | 251000000 | 3.4 | 42 | QAM 256 | 15 |
| 17 | 259000000 | 3.2 | 42 | QAM 256 | 16 |
| 18 | 267000000 | 3 | 42 | QAM 256 | 17 |
| 19 | 275000000 | 2.8 | 42 | QAM 256 | 18 |
| 20 | 283000000 | 2.6 | 42 | QAM 256 | 19 |
| 21 | 291000000 | 2.4 | 41 | QAM 256 | 20 |
| 22 | 299000000 | 2.3 | 41 | QAM 256 | 21 |
| 23 | 307000000 | 2.3 | 41 | QAM 256 | 22 |
| 24 | 315000000 | 2.2 | 41 | QAM 256 | 23 |
| 25 | 323000000 | 2.2 | 41 | QAM 256 | 24 |
| 26 | 331000000 | 2 | 41 | QAM 256 | 25 |
| 27 | 347000000 | 2.3 | 41 | QAM 256 | 27 |
| 28 | 355000000 | 2.4 | 42 | QAM 256 | 28 |
| 29 | 363000000 | 2.5 | 41 | QAM 256 | 29 |
| 30 | 371000000 | 2.4 | 42 | QAM 256 | 30 |
| 31 | 379000000 | 2.5 | 42 | QAM 256 | 31 |
Downstream bonded channels
| 1 | Locked | 40 | 3 | 0 |
| 2 | Locked | 41 | 0 | 0 |
| 3 | Locked | 41 | 0 | 0 |
| 4 | Locked | 41 | 0 | 0 |
| 5 | Locked | 41 | 0 | 0 |
| 6 | Locked | 41 | 0 | 0 |
| 7 | Locked | 41 | 0 | 0 |
| 8 | Locked | 41 | 0 | 0 |
| 9 | Locked | 41 | 0 | 0 |
| 10 | Locked | 41 | 0 | 0 |
| 11 | Locked | 42 | 0 | 0 |
| 12 | Locked | 42 | 0 | 0 |
| 13 | Locked | 41 | 1 | 0 |
| 14 | Locked | 42 | 1 | 0 |
| 15 | Locked | 42 | 2 | 0 |
| 16 | Locked | 42 | 1 | 0 |
| 17 | Locked | 42 | 2 | 0 |
| 18 | Locked | 42 | 1 | 0 |
| 19 | Locked | 42 | 2 | 0 |
| 20 | Locked | 42 | 1 | 0 |
| 21 | Locked | 41 | 3 | 0 |
| 22 | Locked | 41 | 1 | 0 |
| 23 | Locked | 41 | 1 | 0 |
| 24 | Locked | 41 | 3 | 0 |
| 25 | Locked | 41 | 3 | 0 |
| 26 | Locked | 41 | 1 | 0 |
| 27 | Locked | 41 | 3 | 0 |
| 28 | Locked | 42 | 3 | 0 |
| 29 | Locked | 41 | 4 | 0 |
| 30 | Locked | 42 | 3 | 0 |
| 31 | Locked | 42 | 1 | 0 |
Upstream bonded channels
| 0 | 60300000 | 33 | 5120 | QAM 64 | 6 |
| 1 | 53700000 | 33 | 5120 | QAM 64 | 7 |
| 2 | 46200000 | 33 | 5120 | QAM 64 | 8 |
| 3 | 39400000 | 33 | 5120 | QAM 64 | 9 |
Upstream bonded channels
| 0 | ATDMA | 0 | 0 | 3 | 0 |
| 1 | ATDMA | 0 | 0 | 0 | 0 |
| 2 | ATDMA | 0 | 0 | 2 | 0 |
| 3 | ATDMA | 0 | 0 | 2 | 0 |
Thanks
Regards
Barry
WiFi speeds at 26 to 29mbps means the device has connected on the 2.4Ghz band.
When the SSID + Password for 2.4 & 5Ghz are the same, a dual band WiFi device is free to choose the band with the better signal strength / quality.
